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We aim to process and ship all orders within 1-3 business days. Any orders placed after 12 noon on Friday will ship on the next business day (Mon – Fri). If applicable, you will receive an email notification once your order has been processed with a tracking number.
Not all items on the website are eligible for shipping. Please check the item description for details.
Monkland Quilt Studio is not responsible for lost or damaged packages. If something happens to your shipment, please email firstname.lastname@example.org and we will do our best, however it is up to the customer to resolve the issue with the shipper (Canada Post). We will not refund or replace lost or damaged packages.
Monkland Quilt Studio is not responsible for any delays caused by the carrier.
Shipping Within Canada:
Free Shipping on orders over $175 (after discounts are applied, and before taxes)
Local orders may be picked up at the Studio in Montreal. Please wait for the email confirmation that your order is ready, then book a time using the online calendar to collect when it is convenient for you.
Orders less than $175 will be charged a $10.95 shipping fee, which includes tracking.
Overweight or oversized items (such as full bolts, Olisio Irons, and other heavy/bulky items) will incur an additional $5 surcharge for shipping.
Orders sent to remote areas (YT, NWT, NU) will incur an additional surcharge for shipping.
Packages are shipped with $100 of insurance. Should you wish to increase this amount, please contact us before placing your order.
Orders should arrive within 3-7 business days depending on geographic location, unless otherwise stated by Canada Post.
Should you have a problem with your order after you have placed it, please email email@example.com, and we will do our best to help!
Shipping to the USA:
Free shipping on orders over $250 Canadian Dollars, after discounts are applied, and before Tax
Orders less than $250 Canadian Dollars will be charged a shipping fee of $15.
Overweight or bulky items will incur an additional surcharge.
Orders will be shipped by Canada Post/Surface Mail. These orders will be tracked as long as they are in the possession of Canada Post. Once the order clears customs and is transferred to a new carrier, there is no guarantee of tracking within the USA.
All customs, duties, and related taxes are the responsibility of the customer.
Please email firstname.lastname@example.org for International Shipping Rates.